Featured Article of the Month

 Stay Interviews
A Retention Strategy for Innovative Organizations
Has anybody ever thought about the logic of asking people why they are leaving when they have one foot planted out the door? I remember on my exit interview when they asked me why I was leaving. Part of me wanted to say, “Geez, because my manager is such a hypocrite that I would rather be boiled in hot oil than have to work with her another day.” I did, however, know better. Why burn a bridge (although the bridge has since been torched)? No, I gave some answer about want to move on, etc. My only thought was I wish somebody (other than my manager) had asked me while I was there and maybe I could have stayed within the consulting firm in a different area. Oh well, c’est la vie!

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Dealing with Difficult People

Tools for Assertiveness so that You Can Overcome those that Want to Stand in Your Way

The essence of flexibility is communication. Communication can be used to both build ideas and influence without authority. Using tools from improvisation, this 1 day course helps plan and deliver effective communication and give you strategies for managing potential conflict and negotiating effectively. This course is designed to develop skills for handling difficult situations in a positive and assertive way. This workshop is excellent for developing effective communication skills, which are a cornerstone for effective interactions with both colleagues and clients.

After this course you will be able to:

• Drive people who want to argue nuts
• Influence people to your point of view without putting their backs up against the wall
• Listen effectively so that you can really understand what is going on
• Take an argument and redirect it
• Apply tools to have people offer you solutions that you can use
• Put up boundaries and deal with emotional bullies